Refund & Return Policy

At PivoverGoods.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following Return & Refund Policy.

Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return, items must:

Be unused and in their original condition.
Include original packaging and accessories.
Show no signs of misuse or damage caused after delivery.

Returns that do not meet these requirements may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return:

Used products
Items damaged by improper use
Products returned without prior authorization
Clearance or final sale items (if applicable)
Gift cards (if applicable)
How to Request a Return

Before returning any item, please contact our customer support team.

Please provide:

Order Number
Customer Name
Reason for Return
Photos (if the item is damaged or incorrect)

Our support team will review your request and provide return instructions if your return is approved.

Please do not return products without authorization.

Damaged or Incorrect Items

If you receive:

A damaged product
A defective product
An incorrect item

Please notify us within 7 days of delivery.

Please include photographs of:

The product
The packaging
The shipping label

We will review the issue and arrange an appropriate resolution.

Refund Processing

Once your returned item has been received and inspected:

You will receive notification regarding the status of your refund.
Approved refunds will be issued to your original payment method.
Refunds are generally processed within 5–10 Business Days.

Please note that your financial institution may require additional processing time before the funds appear in your account.

Return Shipping

If the return is due to:

Our shipping error
A defective item
A damaged product

We will provide an appropriate solution in accordance with the circumstances.

For returns due to customer preference, customers may be responsible for applicable return shipping costs unless otherwise required by law.

Exchanges

We currently do not offer direct product exchanges.

If you wish to receive a different product, please complete the return process (if eligible) and place a new order.

Order Cancellation

Orders may be canceled before they have entered the shipping process.

Once an order has been shipped, it can no longer be canceled and must follow the return process after delivery.