Frequently Asked Questions

1. Where do you ship from?

All orders are shipped from the United States.

2. How long does order processing take?

Orders are processed within 1–2 Business Days after payment has been successfully confirmed.

3. How long does shipping take?

Estimated total delivery time is 3–5 Business Days.

4. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

5. Can I change my order?

If your order has not yet been processed, please contact our customer support as soon as possible.

Once an order has entered processing or has been shipped, changes may no longer be possible.

6. Can I cancel my order?

Orders may be canceled before shipment.

If your order has already been shipped, please refer to our Return & Refund Policy.

7. What payment methods do you accept?

We accept the secure payment methods available during checkout.

8. What if my package arrives damaged?

Please contact us within 7 days of delivery and include clear photos of the damaged item and packaging.

Our support team will review your request and provide an appropriate solution.

9. What if I receive the wrong item?

Please contact us within 7 days of receiving your order.

We will investigate the issue and arrange an appropriate resolution.

10. How do I request a return?

Please contact our customer support before returning any product.

Unauthorized returns may not be accepted.

11. How long does a refund take?

After your returned item has been received and inspected, approved refunds are typically processed within 5–10 Business Days back to your original payment method.

12. How can I contact customer service?

Email: rotkis@pivovergoods.com

Phone: 7744593891

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (AKDT)

We generally respond within 24 business hours.